All of the gambling site operators, gaming software providers and the associated service providers are required to provide some basic standards which adhere to responsible gambling. It is a concept which ensures that all the online casinos and gaming sites provide fair gaming experience to their clients. It also requires protection for vulnerable players. Responsible gambling also ensures that the gaming site providers make certain that the players are safe from the adverse impacts of online gambling.
Majority of the codes and rules associated with responsible gambling are quite similar for online as well as land based casinos. These guidelines make sure that all the gambling facilities are provided in a responsible way while covering the following conditions for the players.
- Protection of vulnerable players.
- Prevention of underage gambling.
- Protection against frauds and cyber offenses.
- Protection of personal data of customers.
- Prompt and accurate payments.
- Ethical advertisement and responsible marketing.
- Clean and fair gaming environment.
Protection of Vulnerable Players
This is probably the most important area in association with responsible gambling. This deals with protection of vulnerable players from becoming addicted to online gambling. Making sure that a player is participating in gambling activities for entertainment purposes only also helps in ensuring socioeconomic welfare of that particular person. The programs sponsored by gambling industry to help such players include
- Self exclusion programs.
- Limits on time and money spent on the site.
Prevention of Underage Gambling
This aspect of responsible gambling ensures that only persons of legal age can participate in online gambling. The legal age for a person varies from country to country. It is the duty of the online site to make sure that none of the minors can participate in any type of gambling. Online operators follow certain steps during the registration process to ensure that the applicant is not a minor.
Protection against Frauds and Cyber Offenses
As common with all online sites, online casinos and gaming sites are also vulnerable to cyber attacks. These attacks takes place for stealing personal as well as commercial and financial data of the players. Online hackers organize such attacks by using malicious software which attacks the vulnerable files of the online sites. In order to protect the personal data of the players and discourage cyber frauds, majority of the online casinos use different types of firewall programs. There are also some software programs in use by such casinos for detecting money laundering activities.
Prompt and Accurate Payments
Online gambling operators must ensure that all the financial transactions to and from their customer’s account take place in orderly and formal process with proper documentation. This ensures the accurate and prompt payments to the players. In order to do so, all of the online casinos keep their customers’ fund segregated from their own. This ensures sufficient liquidity for paying out all the wins and outstanding balances of their clients.
Ethical Advertisement and Responsible Marketing
Online gambling sites should follow advertising regulations and codes of practice as per the law of the host country. Majority of the countries ensures that the online gaming sites do not target underage or vulnerable players. It is also expected from online gaming operators that they provide clean and fair gaming environment to their clients. Responsible marketing also requires that the permission of a client should be taken before making any direct marketing calls. Permission of the clients should also be sought before using their personal data in any way.